Please let me know if you have any other concerns, I'll be happy to assist. If the issue persists after repairing your QuickBooks, I recommend checking out this link below for more troubleshooting steps in fixing installation errors: Fix QuickBooks Desktop
To learn more about repairing QuickBooks and its complete steps, go to this link: Repair your QuickBooks Desktop for Windows.
- Choose QuickBooks from the list of Programs, then hit Uninstall/Change.
- If you don't see this, select Programs instead.
- Press Programs and Features then Uninstall a Program.
- Open the Windows Start menu, then select Control Panel.
- Restart your computer to make sure there are no program affects the repair.
- Before doing so create a back up your company file to avoid any data loss.
- This fixes corruption issues on the data file. To get started, you can run the QuickBooks Desktop Repair tools. Let's rectify this issue, so you don't get behind on your work. I appreciate the in-depth information you shared in your post. So hopefully you can work out an exchange with them. But if not, Office Depot is actually showing QB2020 Desktop Pro Single User (Item 3292248) on sale for $149.
the Plus version of the QB2019 you apparently have, great. There are various other subscription options, so just confirm you're not getting anything subscription related. Now if for some reason you do need to upgrade you are looking for QuickBooks Desktop Pro and you DO NOT want Plus. If you're just keeping a copy of your records, there's no need. You only need to update/upgrade QBs if you're using online banking and bill pay through QBs or your accountant requires it. How long ago did you purchase it? Are you still in the window to return it and start over? Keep asking for a supervisor and explain what's going on.Īlso, do you use Bank Feed to either download your bank transactions or pay bills automatically through QuickBooks? If not, then not only do you not need Plus, and you probably do not need to upgrade.